Sahl Health Inc. Privacy Statement
In this Privacy Statement, "Sahl Health or "we" refers to Sahl Health, Inc.
What is this document?
This Privacy Statement describes what personally identifiable information you can share with
us on this website (the "Site") or any other mobile and related services (e.g., your date of
birth or some aspect of your medical condition), how that information is stored, how we use
that information, and what information other members, partners and doctors can see when
For the purpose of this Privacy Statement, "Personally Identifiable Information" means any
information that, by itself or in combination with other information, identifies or can
reasonably be used to identify an individual, such as their name, email address, telephone
number, address, or date of birth. Personally Identifiable Information does not include
information that is anonymized, or publicly available information that has not been combined
with non-public Personally Identifiable Information.
Sahl Health complies with the EU-U.S. Privacy Shield Framework and/or the Swiss-U.S.
Privacy Shield Framework(s), as set forth by the U.S. Department of Commerce regarding
the collection, use, and retention of personal information transferred from the European
Union and/or Switzerland, to the United States. If there is any conflict between the terms in
govern. To learn more about the Privacy Shield program, visit https://www.privacyshield.gov/
Why should I read this Privacy Statement?
When you sign up for or use Sahl Health system, we ask you to confirm that you've read and
agree to our Privacy Statement. This means that by submitting Personally Identifiable
Information and other information to the Site, you consent to the collection, use, and disclosure of such information as set out in this Privacy Statement.
What information do we collect?
Generally, you may browse the Site and/or our applications without providing any Personally
Identifiable Information. However, we ask that you provide information at various times and
locations through the Site.
This section sets out what Personally Identifiable Information we may collect from you when
you use our services:
Information stored on your profile
We collect information you provide when you sign up as a general Sahl Health member,
including your name, email address, mobile number , country, state and month & year of
Information provided on Sahl Health portal
If you decide to sign up for Sahl Health Services, we ask you to provide additional
information you can add optional health information to your Sahl Profile ("Profile"), for
example personal information, health goals, ratings, conditions, and other information, which
helps to personalize your experience. You choose what health information to add to your
Profile when using sahl health system and adding information into your Profile, including
payment information. For more information on Sahl Health system, please consult our Terms
Why do we ask you for certain types of information?
Health conditions and appropriate actions often depend on your age group, geography, and
gender. This data helps us to provide you with a personalized online health experience. Your
Personally Identifiable Information is not visible to other members or partners on Sahl Health
system. This data is only visible to us or relevant partners you connect with using Sahl Health
How do we use your information?
We will use your Personally Identifiable Information only for the purpose for which it was
provided, as well as other purposes for which you have given consent. This includes, but is
not limited to, the following purposes:
- Administration of your Profile: We use your profile information and your health
and wellness goals to help you better understand, stay engaged with, and track your
health and to present you with personalized relevant information. Your email address
is used to create, log into, and manage your account on Sahl Health.
- Connecting with doctors: We use the information you provide to help you find or
connect with doctors.
- Marketing: You may subscribe or unsubscribe to receive marketing communications
from us, such as announcements of new features. Please note that we have a strict
"No-Spam" policy. We do not share email addresses or other contact information with
third parties without your permission.
- Notifications: We will ask you if you want to receive notifications when you are a
member of Sahl Health. If you agree, Sahl Health may send you email, SMS, or
mobile push notices, providing you with account-related reminders or updates, or
letting you know that you have a message on Sahl Health.
We also may use your Personally Identifiable Information to comply with our legal
obligations, resolve disputes, and enforce our agreements, as required and/or allowed by
applicable privacy laws.
Disclosing Personally Identifiable Information to Third Parties
When providing our Services, our members choose the types of Personal Information we
process and the purposes of the processing. Accordingly, our affiliated service partners, e.g.-
prescription services, are sometimes responsible for providing notice to members. In the
event Personal Information is (i) to be used for a purpose that is materially different from the
purposes for which the Personal Information was originally collected or subsequently
authorized, or (ii) transferred to a third party acting as a data controller, members will be
given, where practical and appropriate, an opportunity to opt out of having their Personal
Information so used or transferred where it involves non-sensitive information. Where such
use or transfer involves sensitive information, members must opt-in before such use or
With whom do we share your Personally Identifiable Information?
In some instances we may retain other companies and individuals to perform functions on our
behalf, including, but not limited to, website developers, IT services providers, shipping or
direct mail organizations, storage facilities, or parties assisting us in a recruitment process.
Such third parties may be provided with access to your Personally Identifiable Information to
perform the functions for which they have been retained. Our agreements with these third
parties will not permit them to use your Personally Identifiable Information for any other
purposes and commit them to comply with applicable data privacy standards.
We further may disclose any information, including Personally Identifiable Information, we
deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal
process or governmental request.
Who else can see your Personally Identifiable Information?
All Personally Identifiable Information is stored securely in your Profile, which is not visible
to other users or partners on Sahl Health system. Revealing Personally Identifiable
Information in content publicly visible on Sahl Health system (such as in public questions) is
Also, the questions you may enter on Sahl Health are anonymous. Only the questions, not
your identity, are publicly visible.
Accountability for Onward Transfer of Personal Information
Sahl Health may transfer Personal Information for the purposes described in the Sahl Health
Privacy Statement to a third party acting as a data controller or as an agent. If we intend to
disclose Personal Data to a third party acting as a data controller or as an agent we will
comply with, and protect, Personal Information as provided in the Accountability for Onward
Transfer Principle. When providing our Services, we disclose Personal Information as
provided in our agreement with members.
We remain responsible for the processing of Personal Information received under the Privacy
Shield and subsequently transferred to a third party acting as an agent if the agent processes
such Personal Information in a manner inconsistent with the Principles, unless we prove that
we are not responsible for the event giving rise to the damage.
By sending Personally Identifiable Information to us , you acknowledge and consent
that your data will be transferred across national borders, including to countries in
Asia, EU , America and UK.
Sahl Health system use industry-standard security safeguards, such as encryption in transit
and at rest. Sahl Health meets Kenya and HIPAA security standards for all interactions benchmarked to
HIPAA security regulations. We use a variety of technologies and procedures to help protect
the security of your Personally Identifiable Information from unauthorized access, use, or
disclosure. Sahl Health takes reasonable and appropriate precautions, considering the risks
involved in the processing and the nature of the Personal Information, to help protect
Personal Information from loss, misuse and unauthorized access, disclosure, alteration and
Some content on Sahl Health is publicly visible by logged in or logged out users ("Public
Content"). Any information provided in Public Content might be read, collected, and used by
Personally Identifiable Information (such as your name, email address, or phone number) in
any Public Content posted to Sahl Health. Sahl Health cannot control how Public Content is
seen or used.
Contact our support team to request removal of such information.
Sharing on social media
You can share certain information from Sahl Health using the sign-in services of certain
social media services such as Facebook and Twitter. Please consider any impact on your
privacy and anonymity when posting content to public services. Content posted to these
services will be governed by the respective privacy policies of those services.
How can I update my data?
You can add, edit, or delete optional information appearing in your Profile as a Shl Health
member at any time in your account settings ("Settings"). You can edit, but not remove,
certain information (like an email address) required for login and to use Sahl Health
Accordingly, if you want to request access, or to limit use or disclosure of your Personal
Information, please contact the company to which you submitted your Personal Information
and that uses our Services. If you contact us with the name of our customer to which you
provided your Personal Information, we will refer your request to that customer and support
them in responding to your request.
When your membership period ends the account itself automatically deactivates. You will
receive an email confirming that your account has been deactivated. Please note: your public
questions that have received answers will continue to appear anonymously on Sahl Health
after account deactivation.
Our Site and/or Apps are not intended for children under 18 years of age. No one under age
13 may provide any information to us through the Site. We do not knowingly collect
Personally Identifiable Information from children under 18. Do not access, use, or provide
any information on the Site or on or through any of its features if you are under 18. If we
learn we have collected or received Personally Identifiable Information from a child under 13
without verification of parental consent, we will delete that information. If you believe we
might have any information from or about a child less than 18 years, please contact us.
A "cookie" is a data element that a website can send to your browser, which may then be
stored on your system. We use different kinds of cookies on the Site. For detailed
On the Site, we use several services provided by Google:
This Site uses Google Analytics, a web analytics service provided by Google, Inc.
("Google"). Google Analytics uses "cookies", which are text files placed on your computer. We use this
information for the purpose of evaluating your use of the Site, compiling reports on website
activity for website operators and providing other services relating to website activity and
internet usage to the website provider. Google will not associate your IP address with any
other data held by Google.
However, please note that if you do this, you may not be able to use the full functionality of
our Site. Furthermore, you can prevent Google's collection and use of data (e.g., cookies and
IP address) by downloading and installing the browser plug-in available under:
Further information about how Google uses advertising cookies can be found at:
Additionally, because we use visual mapping services on the Site and/or our applications,
please be aware that the Google Maps/Earth Terms of Service, including the Google Privacy
Policy, at https://www.google.com/intl/en-US_US/help/terms_maps.html
We use Google reCAPTCHA on the Site and/or our applications and it is also subject to
Third- Party Sites
Our Site may contain links to other third-party sites. When you click on one of these links
you are visiting a website operated by someone other than Sahl Health, and the operator of
that website may have different privacy policies. Sahl Health is not responsible for the
individual privacy practices of those sites. We encourage you to investigate the privacy
policies of these third-party operators.
How Long We Store Your Personally Identifiable Information
Personally Identifiable Information will be stored as long as the information is required to
fulfill our legitimate business needs or the purposes for which the information was collected,
or for as long as is required by law.
You may reach us via email at email@example.com, or you may write to us at our most
current address. Our Contact Us page may also be used for requests to manage your
information we process.
Revisions to this Privacy Statement
We reserve the right to change this Privacy Statement at any time whereby relevant changes
take effect for the future. The applicable version of this Privacy Statement is available on the
Date last modified: July 2019